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Frequently Asked Questions


What are the shipping costs?

Igor & James® charges the following shippingcosts:

The Netherlands - Free Shipping
The European Union - € 9,00
The Rest of The World - € 13,00

Prices are calculated in your own country currency.

Note: We offer Free shipping on orders above: € 100,00

To which countries do you ship?

Igor & James® ships worldwide and we do it fast!

What shipping carriers do you use?

Igor & James® provides worldwide shipping through: PostNL, DPD and DHL EXPRESS

For international shipments we partnered up with DHL Express to take care of your order, for fast en reliable shipments. This is including the On Demand Delivery service.

Once your order will be shipped you receive a notification of DHL EXPRESS ON DEMAND DELIVERY (DHL ODD) ODD will email and/or SMS you about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, this 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your delivery.

SO TAKE CONTROL OVER YOUR HOME DELIVERY! DHL ON DEMAND DELIVERY offers the following free delivery options:

– Deliver my Package on Another Day: Scheduled Delivery
– Deliver my Package to Another Address: Alternate Delivery to work or family
– Deliver my Package at a Safe Place: Authorize Shipment Release
– Deliver my Package with Neighbor: Leave with Neighbor, Reception or Guard
– Deliver my Package at a DHL ServicePoint: Hold for Collection
– Request to hold my Package: Vacation hold and safekeeping up to 30 days

ODD gives you full control and you never miss another delivery. Flexible, convenient and always at the right moment!

What are the shipping delivery times?

Shipping in the Netherlands can take up to 1-2 working days.

It can take up to 3-5 working days to receive your package in Europe.

If you choose DHL Express to take care of your orde all orders throughout Europe will be delivered next day.

Shipments to US will take up to 2-4 days. The rest of the world will be delivered in 4-6 days.

This is including the On Demand Delivery service.

I didn’t receive my order tracking number?

Please contact our Customer Service by e-mail: and we will provide you a new tracking number and check out where the procedure went wrong.

Once your order will be shipped you receive a notification of DHL EXPRESS ON DEMAND DELIVERY (DHL ODD) Or DPD.

You will receive an e-mail and SMS about your shipment’s progress and estimated delivery date/time and the possibility to adjust it to your needs.

Note: Therefore, its necessary to insert the right e-mail address and mobile phone number in the checkout.

Igor & James® - Customs Statement - World Wide

For orders shipped outside of the Netherlands, you should consult the customs legislations of your country. We do not take responsibility for duty fees, brokerage fees and shipment delays due to customs, if any.

Returns and Refunds

Can I return my order?

Yes, you can when you meet the following requirements / rules:


1.1. Items must be returned within 30 days from the day you’ve received your order, transit times not included within this time.

1.2. Items must be sent back with a returns form including your order information, without the returns form we cannot identify the customer and not give a refund.

You can download the form here (link).

1.3. Items can be changed for a different item of the same amount as your purchase, otherwise you will be refunded and need to place a new order.

1.4. All items are thoroughly inspected before any action is taken.

1.5. Returns can take up to 10 working days to process

1.6. Any items purchased on Sale can only be returned for a like-for-like product.

1.7. If the item you have requested in exchange is unavailable, a refund will be processed

1.8. Shipping cost are non-refundable

1.9. The returned parcel is the customers responsibility up until Igor & James has acknowledged that the package has been received into our warehouse.

Item condition

2.1. Items must be unworn, unwashed with labels, in its original package (no distinct odours, signs of wear etc.) – if the returns item fails this test, they will be returned back to you.

2.2. Underwear or socks for hygiene reasons cannot be returned, no exceptions made.

2.3. Items covered in animal/human hair will not be accepted If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in, there will be no refund.

Do you offer free returns?

At the moment we do not offer any free returns.

How do I return my order?

Please print and fill out the return form. You can download it here.

Please include all details requested on the return form, especially your order number which was provided on your confirmation email following the completion of your order.

To take advantage of your rights under our return policy, you must:

Fill in the Returns Form which must be sent along with the goods and send it to:

Igor & James
Grote Waard 7
2675 BX Honselersdijk – The Netherlands

You will be responsible for paying postage costs associated with returns under this return policy.


How do I make a purchase?

Check out the webshop to make a purchase. Select your favourite item, the right size and add your order to the cart. If you are ready to purchase, select proceed to checkout. Then you should enter your details, unless you already have an account, and choose the shipping- and payment method.

Can I use my discount on Sale items?

No, the discount coupon does not work on items that are in the Sale.
When putting Sale and non Sale items in you’re shopping cart, it’s still possible to use the discount coupon. It will then only take the discount of the non Sale items.

I haven’t received a confirmation mail.

Please send an email to: and ask for your confirmation mail. We will send the confirmation mail as soon as possible.

My discount coupon code is not working.

Please check if you inserted the discount coupon code correctly.
It’s highly case-sensitive! If the discount coupon code is still not working, please contact us at:

Our Webshop

I can’t log into my account!

Please make sure your e-mailaddress and password are correct.

If you’re still having trouble, please try using the “Forgot Your Password” link underneath the text box where you enter your password.

Why should I make a account?

Filling the registration form and registering is required to complete any transaction on Igor & James. You may register or login to your account by accessing the “My Account” link.

Registering also allows you to:

– Verify order status.
– Checkout faster.
– Receive email updates and promotions to get regular insights about trends and sales.
– You can modify your account at any time.

Safe and Secure Internet Shopping

Our whole website, including the one step checkout protocol of the webshop uses a: Secure Socket Layering (SSL) encryption technology. Your internet connection with the Igor & James website will be secured with 256-bit AES Encryption on a Comodo RSA Extended Validation certificate routed over a secure server.

All personal, payment and private information will be secure for third party enforcers. To be 100% clear: The Secure Socket Layering (SSL) encryption technology will apply on all parts of the website where sensitive information is used. We think all data and traffic is sensitive so we offer a complete Secure Socket Layering (SSL) secured website. You can verify this by looking at the green addressbar in top of your browser.

I’m having trouble with your website

If you are having trouble with the website, please ensure the browser you are using is up to date.

Try deleting your cookies / website history and revisit the website again.
Another good test is to use a other browser.

I forgot my password! What should I do?

If you forget your account password, click on the “Forgot Your Password” link.

You will be sent an email with a temporary password. It is recommended to change your temporary password after logging into your account.