Frequently Asked Questions
What are the shipping costs?
Shipping within the Netherlands & Belgium:
Standard delivery: € 4,95
Estimated delivery: 1-2 business days
Free shipping above € 50,-
Shipping within Europe:
Standard delivery: € 9,-
Estimated delivery: 2-4 business days
Free shipping above € 100,-
The Rest of The World:
Express Shipping: $ 15,-
Estimated delivery: 2-4 business days
Note: We offer Free Worldwide Express shipping on orders
above: $ 150,-
Igor & James® ships worldwide and we do it fast!
To which countries do you ship?
Igor & James® ships worldwide and we do it fast!
What shipping carriers do you use?
Igor & James® provides worldwide shipping through: PostNL, DPD and DHL EXPRESS
For international shipments we partnered up with DHL Express to take care of your order, for fast en reliable shipments. This is including the On Demand Delivery service.
Once your order will be shipped you receive a notification of DHL EXPRESS ON DEMAND DELIVERY (DHL ODD) ODD will email and/or SMS you about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, this 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your delivery.
SO TAKE CONTROL OVER YOUR HOME DELIVERY! DHL ON DEMAND DELIVERY offers the following free delivery options:
– Deliver my Package on Another Day: Scheduled Delivery
– Deliver my Package to Another Address: Alternate Delivery to work or family
– Deliver my Package at a Safe Place: Authorize Shipment Release
– Deliver my Package with Neighbor: Leave with Neighbor, Reception or Guard
– Deliver my Package at a DHL ServicePoint: Hold for Collection
– Request to hold my Package: Vacation hold and safekeeping up to 30 days
ODD gives you full control and you never miss another delivery. Flexible, convenient and always at the right moment!
What are the shipping delivery times?
Shipping in the Netherlands can take up to 1-2 working days.
It can take up to 3-5 working days to receive your package in Europe.
If you choose DHL Express to take care of your orde all orders throughout Europe will be delivered next day.
Shipments to US will take up to 2-4 days. The rest of the world will be delivered in 4-6 days.
This is including the On Demand Delivery service.
I didn’t receive my order tracking number?
Please contact our Customer Service by e-mail: support@igorjames.com and we will provide you a new tracking number and check out where the procedure went wrong.
Once your order will be shipped you receive a notification of DHL EXPRESS ON DEMAND DELIVERY (DHL ODD) Or DPD.
You will receive an e-mail and SMS about your shipment’s progress and estimated delivery date/time and the possibility to adjust it to your needs.
Note: Therefore, its necessary to insert the right e-mail address and mobile phone number in the checkout.
Igor & James® - Customs Statement - World Wide
For orders shipped outside of the Netherlands, you should consult the customs legislations of your country. We do not take responsibility for duty fees, brokerage fees and shipment delays due to customs, if any.